FAQ

Here are some questions that I get quite often.

I bought some printables a while back, the website has changed, how can I re-download the files?

Yes, the website no longer has membership, I now use Gumroad to host my files, if you send me an email including your purchase order, I can help you 🙂

WHERE ARE THE FREE FILES?!?!

Below is an image, this shows a section underneath each post, there is an area to buy the high quality PDF and just underneath it, is where you can subscribe, in order to access the free downloads.

screen-shot-2016-11-03-at-8-00-10-pm

If you are already a subscriber – thanks! – just pop the email you used to sign up with in there and you’ll be shown the files right away. Don’t ask me how that works, it’s clearly witchcraft. Same goes for if you are using a different computer / your browser cache has been cleared.

Why is it like this? I like free things as much as the next person, so I’d like to keep offering things for free, and at the same time, let the website pay for itself, it costs money to keep websites hosted, domain names paid for and that doesn’t include the time it takes to make these patterns. I had a sharing option before, which would let you see the free files if you shared the post on social media, however not everyone has those accounts. I created a mailing list so that you can get updates on new stuff on Paper Crystal as well as hopefully sharing the newsletter amongst your friends and family 🙂

Something went wrong / can’t download a file?

If something didn’t work properly, please send me a message from the contact page, I will get back to you as soon as I can 🙂

How do I print these PDF files?

First of all if you don’t have a mac, you may need to download Adobe Acrobat Reader (free) from here.
After installing that according to the instructions, you will be able to open the PDF files.

Once the file has been opened in your program, go up to the ‘File’ menu, usually top left of the screen, select ‘Print’ from the drop down menu, and a new box should pop up.

Depending on what kind of printer you have, you should be able to select ‘Scale 100%’ or similar. If you are concerned about ink wastage, you can choose to print just one of the pages by configuring the ‘Range’ which could be set to 1 – 1 which will print page 1 etc.

How do I print the PNG files?

Once you have opened the PNG file in your image software, go up to the ‘File’ menu, usually top left of the screen, select ‘Print’ from the drop down menu, and a new box should pop up.

Depending on what kind of printer you have, you should be able to select ‘Scale 100%’ or similar.

My pattern came out pixelated / wonky / faded?

The reason behind selecting scale 100% instead of ‘fit to page’ or similar, is so that the image doesn’t get stretched.

If the image is wonky, your printer may have an issue that needs fixing. If the image is faded, you may need to replace your ink.

What printer do you use?

My printer is a Canon Pixma inkjet printer. You can order these on Amazon, from here.

What paper do you use to print on?

I use bog standard 80 GSM white printer paper, which can be bought at most shops in large packets for about $5.

I would like a different size other than what is in the PDF?

Please contact me, I might be able to do that for you.